If the link is less than 13-14 days old, read on.Īssuming you aren’t using a Hotmail, MSN or email address, it’s likely you have a firewall or virus protection that is preventing your server from communicating with the Adobe Content Server. If the link expires, you will need to contact the bookstore to request a new link be sent. The link itself is only operational for 14 days. These links include those emailed to you during check-out or those created on the eLearning portal.įirst, I would check the date you received your Digital Content download email with link to access this material. Please be sure to download the application AND authorize it with an Adobe ID of your choosing BEFORE downloading DRM protected materials from their delivery email links. Use or your App store to download the most recent version of the application to your device. This may require you to have administrative rights or assistance from your IT department. You must be able to install free software (Adobe Digital Editions) or a compatible application (like DL Reader by Datalogics) to the device(s) you plan to use. Those (and other web-based email) clients will attempt to download the Adobe license file (.acsm), but the link will be modified by the email reader which will lead to an error when you try to open it with the Adobe Digital Editions software. If a DRM eContent email is sent to a Hotmail, MSN or email address, you will not be able to simply click on the DRM download link. You do not need to have Internet access to view the eProduct once it is downloaded. The Internet is only necessary to download the document. To access a DRM file, you will need to have access to the Internet and a browser other than Internet Explorer. For a list of all supported devices, please visit DRM protected files are also available on some portable devices, like an iPad, iPhone, Android phone, etc.
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